Shipping & Delivery Policy

At Gida Pallets, we arrange delivery of wood pellets, briquettes, wood chips, charcoal, firewood, kindling and firelighters, lumber, sawdust and wood pallets across all 27 EU member states. Please review the information below before placing your order.

1. Shipping Destinations

We ship across all 27 EU member states, including Germany, France, Italy, Spain and Portugal.

For deliveries outside the EU, to islands or to remote locations, please contact us before ordering to confirm availability and request a shipping quote.

2. Processing & Dispatch Times

  • Order Processing: Processing times depend on product availability, order quantity and any specific preparation requirements. Your expected processing time will be confirmed when your order is arranged.
  • Dispatch Arrangements: Dispatch takes place once payment and delivery arrangements have been confirmed.
  • Dispatch Confirmation: We will provide a dispatch update and available tracking information or freight delivery details.

Weekends and public holidays may affect processing and dispatch schedules.

3. Shipping Options & Delivery Estimates

Shipping methods and estimated delivery times depend on the product, shipment size and destination.

Order Type Estimated Delivery Time Delivery Method
Smaller / Bagged Orders Confirmed before ordering Parcel courier or suitable freight service
Pallet Orders Confirmed with your delivery quote Pallet freight
Bulk / Commercial Orders Scheduled individually Freight truck or arranged bulk transport
Deliveries Outside the EU Quoted individually Transport based on destination and shipment requirements

Delivery estimates include the information available when your order is arranged. Weather, transport disruption, access restrictions or customs procedures, where applicable, may affect the schedule. We will communicate known changes to your delivery arrangements.

4. Freight & Pallet Delivery Information

For orders containing pallets, lumber or other heavy products:

  • Vehicle Access: Tell us in advance about narrow roads, low bridges, weight restrictions, steep driveways or other access limitations.
  • Unloading Arrangements: Confirm whether a tail-lift service is required or whether suitable unloading equipment is available at your premises.
  • Ground Conditions: Pallet unloading requires an appropriate, firm and level surface. Gravel, grass and uneven ground may prevent the use of a pallet jack.
  • Delivery Position: The unloading location and any kerbside delivery restrictions will be confirmed before dispatch. Indoor placement or movement into storage areas must be agreed separately.
  • Receiving Your Order: Ensure that you or an authorised person is available at the agreed delivery time.

Please disclose any special delivery requirements when requesting your quote.

5. Shipping Rates

Shipping charges are calculated according to:

  1. The total weight and volume of your order.
  2. Your delivery country and postcode.
  3. The transport and unloading equipment required.
  4. Any agreed additional delivery services.

Your shipping charge will be provided before you confirm your purchase. Any additional services requested afterwards will be quoted separately for your approval.

6. Order Tracking

After dispatch, we will provide tracking information where the carrier offers it. For freight shipments without online tracking, delivery updates may be provided through our team or the transport company.

If you have not received a dispatch update by the date agreed for your order, please contact us with your order reference.

Keep your telephone number and delivery contact details accurate so the carrier can reach you when necessary.

7. Damaged, Missing or Unsuccessful Deliveries

  • Inspecting Goods: Please check the condition and quantity of your goods on arrival where reasonably possible.
  • Reporting Damage: If you notice damage, record it on the delivery note where possible, take clear photographs and contact us promptly with your order reference.
  • Missing Items: Report any shortage or incorrect product so we can investigate and arrange an appropriate resolution.
  • Delayed Shipments: If your order has not arrived within the agreed delivery window, contact us so we can check with the carrier.
  • Unsuccessful Deliveries: If delivery cannot be completed because of an incorrect address, unavailable recipient or undisclosed access restriction, we will contact you to discuss the next steps. Any applicable redelivery or storage charges will be explained before further arrangements are agreed.

These reporting requests help us investigate delivery issues and do not limit your applicable consumer rights.

8. Contact Us

For shipping enquiries, delivery quotes or assistance with an existing order, please contact Gida Pallets using the contact details published on our website:

Website: https://gidapallets.com/

Include your order reference, product, quantity, delivery postcode and contact number so we can assist you efficiently.